Description
This course will give you an overview of a range of office communication essentials and best practice through the medium of comprehensive narrative and interactive exercises delivering a pragmatic and meaningful programme .
We will look at the different types of communication, key communication skills and will explore in more detail how to make best use of your email and telephone interactions.
At the end of the course there will be a multiple choice question test, you will have two attempts at passing the test and the pass mark is 80%. A certificate of completion can be downloaded once the test is passed.
Objectives
This course is for those who wish to communicate effectively. It deals with all forms of communication and has at its core the essence of how to communicate in various forums. It will also equip you with the tools to be able to identify the different methods of communication appropriate for your specific needs. It will look in detail at emails and telephone conversations to ensure that you are confident in these exchanges, understanding the importance of your behaviour when participating in communication. This will ensure your message is clear, effective and results in the intended outcome.
Certificate
By completing/passing this course, you will attain the certificate GTC Fundamentals - Communication
I confirm that I have read and agree to the GTC Terms and Conditions which can be found here
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